Membership Terms & Conditions
Pay-Monthly Memberships
The following Terms & Conditions apply to both 1 month and 3 months fixed term Memberships.
To partake in any climbing activities at City Bouldering, you must first have registered on our system, watched our safety video, signed the appropriate waiver and agreed to our Terms and Conditions of Use and Rules.
- Your Pay-Monthly Memberships is valid from the date of purchase, pro-rate may apply.
- You, the customer, will be billed on the 1st of each month.
- There is a minimum requirement to stay on this membership for one full month (if taking out a 1 month fixed term Membership) or three full months (if taking out a 3 month fixed term Membership). City Bouldering reserves the right to claim payment for the remainder of the contract if the customer decides to end the membership earlier than the minimum requirement.
Freezing Memberships
There may be an occasion where you may need to press pause on your membership due to injury, taking a holiday or for financial reasons.
Pay-Monthly Membership payments are made through Electronic Fund Transfer (EFT) set up when you enrol onto your membership. A Pay-Monthly Membership may only be frozen after 3 months of active membership payments and only if requested by email, requests made at our front-desk, by phone or inside 3 months of active payments will not be processed. A Pay-Monthly Membership can only be frozen for a period no less and no more than 30 days beginning on the 1st of the month following the freeze request.
Cancelling Memberships
Full refunds may be given under specific circumstances if zero days of the membership have been used.
Pay-Monthly Membership may be cancelled AFTER 1 month of active membership payments (if on a 1 month fixed term Membership) or AFTER 3 months of active membership payment (if on a 3 month fixed term Membership).
To cancel a Pay-Monthly Membership, you must let City Bouldering know at least 20 days BEFORE the next monthly payment of your Electronic Fund Transfer (EFT). Your membership will remain active and you are able to use the centre as usual, up until the day before the date of the next payment.
Membership cancellations must be made to City Bouldering via email. Requests made at our front-desk or over the phone will not be processed.
Prepaid Memberships
The following Terms & Conditions apply to both 6 months and 12 months Prepaid Memberships
To partake in any climbing activities at City Bouldering, you must first have registered on our system, watched our safety video, signed the appropriate waiver and agreed to our Terms and Conditions of Use and Rules.
- Both the 6 Months & 12 Months Subscription are valid from the date of purchase.
Freezing Memberships
There may be an occasion where you may need to press pause on your membership due to injury, taking a holiday or for financial reasons.
Both the 6 Months & 12 Months Memberships may be frozen once during the initial term and must be for a full month. Part month freeze is not available.
Cancelling Memberships
Full refunds may be given under specific circumstances if zero days of the membership have been used.
Once a prepaid membership has been used it can not be cancelled. We are unable to offer partial refunds once a prepaid membership has been used.