Vacancies at City Bouldering
We’re obsessed with creating spaces and experiences that our community can come together and feel totally at home, because it’s in these states that we are able to perform at our best, break outside our comfort zones and have fun whilst doing it.
Are you keen to work as part of our fantastic team at City Bouldering? If so, check out our current list of vacancies below.
The Role:
We’re looking for a passionate and dynamic individual to join our Stratford team. You will be responsible for ensuring the day to day operations of the centre, including health and safety procedures and maintaining high levels of customer service. You will be responsible for leading a team and assisting in managing 10-20 staff.
You will be responsible for managing the centre’s inventory and assisting with retail merchandising and product offerings.
The position will be 40 hours per week at our Stratford site, and include a combination of morning, evening, daytime, and weekend work. You may be based at our White City and Aldgate locations occasionally, if required.
Responsibilities Include:
- Induct, train, and manage staff, including assisting with the rota system.
- Assist in ensuring all health and safety standards, first aid, and operating procedures are adhered to on site
- Assist with event and booking scheduling on RGP
- Assisting the Centre Manager with ad hoc admin tasks and responsibilities when required
- Management of the centre’s inventory stock, and retail merchandising and offering
- Assisting with outreach initiatives when required
- Running the Centre’s classes and sessions when required
- Ensuring all staff are providing exceptional customer service across the centre
- Deal with any customer issues or complaints
- Continuously look for ways to improve the centre
- Opening and closing the facility (follow centre opening and closing checklist)
Skills Needed:
- Leadership & staff management skills
- Exceptional customer service and administration skills
- Fun, passionate, positive and proactive attitude
- Good communication and interpersonal skills at all levels
- Problem solving, time management & decision making
- Operational and safety knowledge in the climbing industry
- Stock Inventory Management
- Excellent verbal, written and organisational skills
- Outstanding problem solving ability
- Be driven towards personal development and motivated to help others
- Passionate about climbing
Experience:
Work experience within the climbing industry and proficiency in Rock Gym Pro software is desired. Experience managing a team, and working in a fast-paced environment is desirable.
Benefits:
- Salay of £29k- £33k dependent on experience (with a probationary period)
- Funded training and qualifications to achieve success
- Fun and supportive working environment
- Opportunity to join company climbing trips
- 28 days annual leave
- Free climbing (of course!)
- Trade discounts from our suppliers
How to apply:
To apply, please send your CV and a bit about you and your suitability for the role to james@citybouldering.co.uk. We’re looking for someone to start in December 2024/ January 2025, though this can be flexible for the right candidate.